Last updated: October 19, 2026
WowLinx (WowITS LLC, 2 West Main Street, Suite 101, Greenfield, IN 46140) provides managed IT services to businesses. This page explains what information we collect from the people we work with, how we use it, and the terms that apply to text messages we exchange with our clients.
Information we collect
We collect business contact information (name, company, work email, office and mobile phone numbers) when a company signs a service agreement with us, when a person contacts us for support, or when a client adds a contact to their account. We also keep records of support requests, the work we performed, and our communications with clients, including text messages, so we can provide and document our services.
How we use it
We use this information to deliver IT support, respond to requests, send updates about open support tickets, alert clients to security issues affecting their accounts or devices, confirm scheduled service, and bill for our services. We do not sell personal information.
Sharing
We share information only with the service providers we use to run our business (for example our ticketing system, email, phone and text messaging carriers, and cloud hosting), and only as needed to provide our services. Mobile phone numbers and text messaging consent are not shared with or sold to third parties or affiliates for their own marketing or promotional purposes. We may disclose information when required by law.
Text messaging (SMS) terms
Program. WowLinx sends and receives text messages with the employees of its client companies for IT support purposes: replies to a message you send us, updates on support tickets you opened, security alerts about your accounts or devices, and confirmations of scheduled service. We do not send marketing or promotional text messages.
Consent. You agree to receive these messages when you text our support number, or when your company provides your mobile number as a support contact under its service agreement with WowLinx. Consent is not a condition of purchasing any service.
Frequency. Message frequency varies and depends on your support activity. Message and data rates may apply according to your mobile carrier’s plan.
Opting out. Reply STOP to any message to stop receiving texts from WowLinx. You will receive one confirmation message and no further texts. You can also ask us by phone or email to stop texting you. We will continue to support you by phone and email.
Help. Reply HELP to any message, call 317-623-1052, or email support@wowlinx.com.
Carriers. Carriers are not liable for delayed or undelivered messages.
Security and retention
We protect client information with access controls, encryption in transit, and the security practices we apply to our own systems. We keep support records and communications for as long as needed to provide our services and meet our legal and contractual obligations.
Your choices
You can ask us to update or remove your contact information, or to stop contacting you by a particular method, by emailing support@wowlinx.com or calling 317-623-1052.
Contact
WowLinx (WowITS LLC)
2 West Main Street, Suite 101
Greenfield, IN 46140
317-623-1052
support@wowlinx.com